My new gown has just arrived and it is a good as I expected Wonderful This is my 4th gown and still the best
The service i received was excellent and the clothes are good value for money.
Dreadful customer service Do NOT bother ordering from this company. We have experienced possibly the worst service ever from a British company. Given one star as this appears to be lowest available. My husband ordered a 139 kaftan for me back in June from the summer catalogue - it arrived in August after a 6 week delay. As it was too big and too long I returned it and requested smaller size and shorter length - expecting it to arrive in time for holiday late September. This did not happen - my husband made 2 telephone calls and received 2 identical standard emails stating there was a delay - but no indication of time. It eventually arrived October 13 and was the wrong length!When I contacted customer service the response was quite frankly staggering: 1. They never guarantee when an order will be delivered 2. They do not state at time of ordering that item is out of stock - but they take your money.3. They will not ring you to discuss - in case partner answers the phone and 'spoils a surprise'! 4. They only keep paperwork for 4 weeks for 'data security' This means if you request a size and it is delivered 6 weeks later and is wrong (this happened to me) they have no way of checking. Needless to say I returned the summer item and specified that my husband receive a telephone call to acknowledge return. This did happen and he has been sent full refund 4 months after initially ordering the garment. He has also now received 2 letters from 2 different people (one offering 20 credit off another item). We will not be purchasing any further overpriced items from this company.
I have just bought the most beautiful blue silk dress from David Nieper for my daughter's wedding. It is beautifully made and fits perfectly, exactly what I was looking for. It is the first dress I've bought from this company and I was very pleased with their excellent customer services and the up to date information they had on my order. You do have to wait a little longer than usual for the order if it is not in stock, as items are individually made, but the wait is well worth it! Thank you!
LOVELY PRESENTATION AND MADE IN ENGLANDits nice to have things made in England and supporting British jobs. A couple of people have complained that things are overpriced - i don't think so if you bare this in mind. My only slight complaint is some of the styles are a little old fashioned - designed for elderly people. But ok there is still a market for these type of styles. However that's my only slight gripe. Beautiful materials and beautifully made
David Nieper is a UK Clothing Store based in Alfreton, East Midlands. David Nieper is located at Saulgrove House, Nottingham Rd, Alfreton DE55 7LE, UK.
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