The younger two family members that work there are extremely rude and intimidating and after receiving my last rude insult today (following many snarky comments over the years) I have decided not to shop there anymore. The lack of customer service in the younger two is a discredit to the exceptionally friendly family owner and his eldest son, who are lovely to deal with.
Felt intimidated. I was charged small parcel rate for a standard issue padded envelope that was within the measurements for a large letter. When I said I thought it would be a large letter, he got annoyed, said it's clearly a parcel! I was under the impression that a large letter needed to be an item that was within 35cm x 25 cm x 2.5 cm (which mine was) not literally a letter in a paper envelope? I'm not the type of person that likes confrontation so I paid and left feeling horrible.
Newton Post Office is a UK Post Office based in Alfreton, East Midlands. Newton Post Office is located at 36 Littlemoor Ln, Newton, Alfreton DE55 5TY, UK.
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